The facilities are top-notch, resembling a fancy hotel rather than a hostel. The capsule-style beds provide privacy, and the curtains and compartments ensure a peaceful sleep. The staff, particularly Helena and Patricia, were friendly and attentive. The common areas, including the kitchen and cozy rooms, offered a welcoming atmosphere. The cleanliness was impeccable, with towels changed daily and soap and hairdryer provided. The central location, just a 5-minute walk from the port, made exploring the area convenient. We would 100% recommend this gemstone of a hostel!

Nothing to mention. 😊

The beds were comfortable, the breakfast was delicious, and the staff was incredibly friendly and helpful. The location of the hostel was perfect, within walking distance to the harbor and main town square. The rooms were clean and tidy, offering plenty of communal and private spaces. The breakfast was always freshly prepared and the staff replenished the selection throughout the morning. The accommodation felt more like a cozy boutique hotel than a hostel. I had a great experience and would highly recommend this place to anyone visiting Ponta Delgada.

Stayed over Easter holiday, great experience. Breakfast was delicious and freshly prepared each morning. The location was perfect for exploring the local area, with easy access to buses and tourist office for day trips.

Shower drainage was a bit of an issue, but the staff handled it promptly. The dorm room bathroom door didn't close properly, so no privacy.

Great breakfast, close to free parking, convenient location for shops and restaurants, short walk to mall, good room setup with thermostat, fresh towels daily.

Didn't dislike anything about the property.

Staff is friendly and helpful. Convenient location near a supermarket. Large family room with 2 bathrooms. Good quality breakfast. Easy parking. Located in the city center. Modern facilities with access code control. Spacious rooms with private lockers. Excellent breakfast. Brand new facilities with daily room cleaning. Pleasant front desk and staff. Great hotel breakfast and fully equipped kitchen. Quiet terraces and balconies for relaxation. Spacious private rooms. Perfect location with ample free parking. Friendly and helpful staff. Better and cleaner than many hotels. Recommended.

The best aspects of my xmas stay were the clean and comfortable dorm rooms. The bunkbed pods provided a cozy and protected space within the shared room, and the beds were designed in a way that made me feel like I had my own little room. The staff were also very kind and welcoming, making me feel right at home. Plus, the breakfast offered a good variety of options to choose from.

The worst aspect of my stay was the check-in process. When I arrived at 2:30, there was no staff present and I had to rely on a code sent via email to enter the facility and my room.

The hostel offers access code controlled facilities, ensuring easy and secure entry into the building, rooms, and lockers. The front desk staff is hospitable and provides generous travel recommendations. The spacious rooms and bunk beds provide privacy, with the bunks accessible from one side only. The breakfast offered is excellent, and there is a fully equipped kitchen available. the hostel provides modern facilities and is among the top hostels globally.

Felt totally relaxed, no reason to complain.

The staff at this hostel is incredibly friendly and helpful, making you feel welcome from the moment you arrive. The location is very convenient, just a short walk from the port. The rooms are clean and well-equipped, with comfortable beds and plenty of privacy. The breakfast selection is hearty and varied, perfect for starting your day of exploring. The hostel also has a garden and small balconies for relaxing.

The only small drawback is that the bunk closest to the door could benefit from blackout curtains to block out the bright light from the bathroom.

ilha hostel & suites in ponta delgada surpassed expectations, with brand new facilities, excellent staff, and a great breakfast.

Bathroom floor design caused messy overflows.

Super clean and equipped with all that you need. Beds are capsule-style, allowing privacy even while sharing the room. The staff is wonderful, very friendly and attentive.

We had a problem checking in as we couldn't find the code, but it was quickly resolved with a phone call.

I recently stayed at Ilha Hostel & Suites for a few nights during my visit to Sao Miguel. The location was great, with free street parking nearby and easy access to the mall and other restaurants. The room setup was comfortable, with a thermostat to control the temperature. The staff were easy to communicate with and provided helpful information on check-in and parking. The breakfast was fantastic, always freshly prepared with a variety of options. a clean and quiet place to stay.

I highly recommend this hotel.

Great location near main square. Good breakfast, 24h kitchen access, and a ping pong table in the patio. Friendly, English-speaking staff. Spacious rooms with ample storage and clean bathroom.

We had a great stay at a hostel in Ponta Delgada. The staff was extremely friendly and always ready to assist us. The location was perfect for catching local buses and exploring the surrounding towns. The breakfast buffet offered a wide variety of delicious options. We especially enjoyed the privacy provided by the curtains on the bunk beds in the female dorm. The hostel was also within walking distance of the local Holy Ghost festival, allowing us to experience the festivities. I highly recommend this hostel for its excellent staff, convenient location, and comfortable amenities.

There were a couple of minor drawbacks during our stay. Some guests took a long time in the shared bathroom, which was a bit inconvenient.

The staff were friendly and welcoming, making me feel at ease during my stay. The beds were comfortable and cozy, with a unique little pod design that provided a sense of privacy within the shared room. the location was superb, with key attractions and good food options just a short walk away.

One major downside was the issue with the curtains. Unfortunately, they did not cover the windows completely, resulting in a gap that allowed light to shine through.

ilha hostel & suites in ponta delgada exceeded all my expectations. the friendly staff, clean rooms, and central location made for an amazing stay. the inclusive breakfast and convenient key card access were also major highlights. i will definitely be recommending this hostel to others!

Lack of info about top floor lounge.